Civil CodeCivil Code Act of April 23, 1964.
Consumer a customer who is a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity, i.e. a natural person referred to in Article 221 of the Civil Code
Account User panel available after registration, where the User can track the history of his/her Orders User panel available after registration, where the User can track the history of his/her Orders
Buyer a person using the Website placing an Order for selected Goods having full legal capacity, who uses the Website being a Consumer, a natural person running a business (including a person referred to in Article 5765 of the Civil Code), a legal person or an organizational unit without legal personality, to which special regulations grant legal capacity
Merchandise Items available for Order on the Service
Consumer law Law of May 30, 2014 on consumer rights
Service Website available at www.fill-paintball.com that allows you to purchase goods, as well as learn more about the Seller’s business
Seller Zakład Sprzętu Nurkowego “Manta” S.C. Harchala Wacław, Harchala Jarosław, Jarocki Wojciech with registered office in Opole (45-054), holding NIP number: 7541062938, REGON number: 008232336.
Serviceservices provided electronically (within the meaning of the UŚUDE) by the Seller as part of its business activities through the Website
Devicea device that allows the use of the Website (e.g., desktop computer, laptop, smartphone, tablet), having access to the World Wide Web and a current version of a web browser
Usera person with full legal capacity, who uses
from the Website as a Consumer, a natural person conducting business, or on behalf of a legal person or organizational unit without legal personality, to which special regulations grant legal capacity, who registered on the Website
Data setAct of July 18, 2002 on the provision of electronic services
Order a statement of intent by the User expressing interest in the Administrator’s Goods.

§ 1 General provisions

  1. The store is operated by the Seller as part of its business operations.
  2. The document also constitutes the terms and conditions within the meaning of the UŚUDE. The document defines the terms of use of the Website, as well as the rights and obligations of Users. The regulations also define the Seller’s responsibility.
  3. To the extent that the Regulations regulate the rights of Consumers, these provisions apply only to this group of people, and, moreover, to individuals entering into a contract directly related
    to their business activity, provided that this activity does not have a professional character for them, in accordance with generally applicable laws.
  4. In particular, the Regulations set out:
    1) rules for placing Orders and making transactions;
    2) types and scope of Services;
    3) conditions for the provision of Services, including the technical requirements necessary for the cooperation
    with the information and communication system used by the Service Provider;
    4) issues relating to the prohibition of providing unlawful content by the User;
    5) the procedure for complaints;
    6) the conditions for the conclusion and termination of agreements.
  5. The Terms and Conditions are available on the Website before the conclusion of the contract free of charge (at: https://manta-paintball.com/), in a form that allows you to download, record, save and print them – at any time.
  6. Access to and use of the Website is free, voluntary, and permitted to all entities with access to the Internet.
  7. Access to placing Orders does not require the creation of a user account. However, the Website provides for such a Service.
  8. The Website uses “cookies”, of which the User is informed when entering the Website for the first time. If the User accepts their use, he/she clicks “I agree”. The User can adjust his preferences by going to “preferences”, he can also change his settings at any time by clicking on the button pinned to the right side of the browser window “cookie policy”, after clicking on which the User will open a pop-up to manage his cookie preferences. The User can also disable the use of cookies at any time from his/her web browser. For detailed information,
    including the purposes and functions of the Website’s use of cookies, please refer to the Privacy Policy located on the Website at the following address: ….
  9. Access to the Website requires the following technical conditions:
    1) access to the Internet;
    2) access to the current version of a web browser (e.g. Google Chrome, Mozilla Firefox, Microsoft Edge, Safari);
    3) access to hardware and software that allows the use of the Internet
    and a web browser;
    4) if you wish to register on the Website, it is necessary to have an e-mail address.
  10. The Seller publishes on the sub-page of the given Goods, next to the current price, the lowest price of the Goods that was valid for the given Goods in the period of 30 days before the introduction of the price reduction. If the Goods in question are offered for sale for a period of less than 30 days, information on the lowest price of the Goods that was in effect during the period from the date of commencement of offering the Goods for sale until the date of introduction of the price reduction shall be displayed next to the information on the reduced price.
  11. The Seller makes every effort to ensure that the information presented on the pages is up-to-date. However, should some of the ordered Goods not be available, the Seller undertakes to immediately inform the Buyer about the situation by phone or e-mail.

§ 2 Provision of services by electronic means

  1. Each User is obliged to use the Website in a manner consistent
    with the content of these Regulations, respect for the law and observance of good manners.
  2. In particular, it is prohibited to:
    1) providing false, inaccurate or outdated information or personal data;
    2) disseminating untrue or illegal information about the content posted on the Service;
    3) providing content of a nature that violates generally applicable laws;
    4) gaining illegal access to and control over network infrastructure or servers located on the Internet network not belonging to the User;
    5) conducting illegal activities through or using the Service;
    6) publishing and transmitting content that is offensive, unlawful or violates the legally protected personal rights of third parties.
  3. Familiarization with the content of the Service and searching for content therein, lasts for the time the User stays on the Service. The User may cancel this Service at any time by terminating use of the Service.
  4. Establishment and use of a User Account lasts from the moment of its establishment in accordance
    with the instructions and messages displayed on the Service until the User resigns from
    from the Account. The User may, at any time, resign from the Service of establishing and using the User’s Account by declaring it in the form of a statement sent via e-mail to the Seller’s e-mail address: info@fill-paintball.com, along with indicating the e-mail address from which the registration on the Service was made.
  5. The Order form is used from the moment the User selects the Goods he/she is interested in, which he/she does from the subpage of the https://manta-paintball.com/sklep/ website from among the items presented there. The selection is made by clicking on the “Add to cart” button in the tile pertaining to the Goods in question, or by clicking on the button of the same name, directly from the sub-page of the product in question. After performing the indicated actions, the User, in order to finalize the Order, should click on the “view cart” button, which is displayed to the User after adding the selected item by clicking on the “Add to cart” button. Subsequently, the User is transferred to a view containing a list of the Goods included in the User’s Order, and may also update the shopping cart and view its summary. Using this form, the User can determine the shipping cost and recalculate the price including the cost of possible shipping. In addition, in this form, the User has the option to enter a discount coupon code entitling him to receive a discount on the Order (provided that the Seller grants the discount in the form of a code). The next step is to click on the “Go to payment” button and fill in the form items in accordance with the descriptions of the individual fields shown and (possibly) update the available shipping method. The final step is to select a payment method from those proposed by the Seller.
  6. After performing the actions described in the preceding paragraph, the User should read
    the content of this document, and then check the checkbox “I have read the store regulations and data processing rules and accept the content of these documents” confirming acceptance of the regulations and familiarization with the rules on data processing by the Seller, and then click on the “buy and pay” button at the end of the Order form.
  7. With regard to the Order (offer) form Service, until it is submitted in accordance with § 4, the Buyer may opt out by abandoning the Order (offer) process until the last step, i.e. before clicking on the “order and pay” button.

§ 3 Rules of establishing and using an Account

  1. The User may establish and maintain a User Account on the Website.
  2. Registration of an Account on the Website implies acceptance of the Regulations, which the User will confirm by checking the appropriate checkbox, in which he/she declares that he/she has read and accepts the content of the Regulations
    .
  3. In order to register an Account, the User should follow the procedure provided for in the Service, which is available at: fill-paintball.com/my-account.
  4. The User shall be obliged to use the Account in a manner consistent with the law and the rules arising from the Regulations, in particular those indicated in § 2 paragraphs 2 and 3.
  5. An account on the Website allows the User to view past Orders.

§ 4 Rules for placing an Order and concluding a contract

  1. The User may, through the Service, place Orders for selected Goods
    using the Order form referred to in § 2 section. 5-7.
  2. It is not required to create an Account to place an Order.
  3. In order to place an Order, the User should follow the messages displayed in the body of the Order form.
  4. Before placing an Order, the User should verify the correctness of the data entered and verify that the Order form contains the Goods selected by the User.
  5. If all the information agrees, the User should read the terms and conditions and check the box “I have read the store rules and data processing rules and accept the content of these documents”, then click on the “buy and pay” button after clicking which the User will be transferred to the window of the transaction service to make an online payment, unless the User selects the cash on delivery option.
  6. After the actions referred to in the paragraphs above, the Order is placed.
  7. Submission of the Order by the Buyer constitutes an offer within the meaning of the Civil Code. The Seller shall promptly confirm receipt of the offer and acceptance of the Order for execution, which shall be done in the form of an e-mail message sent to the Buyer’s e-mail address provided on the Order form. The Seller’s performance of the actions referred to in the preceding sentence constitutes acceptance of the terms of the Buyer’s offer and conclusion of the contract of sale, subject to the paragraph below.
  8. Failure of the Buyer to make payment within two business days using the selected payment method will result in the contract of sale not being concluded and the Order will not be completed.
  9. The content of the concluded contract of sale is recorded, secured and made available to the Buyer by sending it in the Seller’s message to the Buyer referred to in the first sentence.

§ 5 Prices and payment

  1. Detailed information about the prices of the Goods is presented next to the individual items made available in the store available on the Site.
  2. Prices appearing on the site are gross amounts and are expressed in Polish currency (PLN).
  3. The cost of shipping is determined each time in the cart summary after the User enters the data indicated in the form.
  4. The Seller provides the possibility to make payments using third-party transaction services, which are displayed each time to the User in the Order form, above the “Buy and pay” button.
  5. If refunds are required, the Seller will make them in the same manner in which payment was made.

§ 6 Withdrawal from the contract

  1. A user who is a consumer may withdraw without giving any reason from a contract concluded at a distance within 14 days from the date of delivery of the Goods, subject to the exceptions indicated in Article 38 of the Consumer Law.
  2. The statement of withdrawal can be submitted as follows:
    1) by sending a statement of withdrawal from the Agreement by mail to the Seller’s address,
    2) by sending a statement of withdrawal from the Agreement to the Seller by e-mail: info@fill-paintball.com.
  3. The statement should contain information that will allow the Seller to identify the contract from which the Consumer is withdrawing, along with an indication of the bank account number to which the Seller is to refund the amount paid by the Consumer. In order to submit a statement of withdrawal, you can use a statement of withdrawal from the contract according to the template attached to the Regulations. The use of the attached template is not mandatory.
  4. To meet the deadline referred to in § 6 (1), it is sufficient to send the statement before its expiration.
  5. If the Buyer makes an effective declaration of withdrawal from the contract, the contract to which the declaration relates is considered not to have been concluded.
  6. After making a statement, the Consumer is obliged to return the Goods at his own expense.
  7. The consumer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
  8. Within 14 days of receipt of the returned Goods by the Seller, the Seller will refund the payment to the bank account number indicated by the Consumer.

§ 7 Contract compliance and complaints

CONTRACTS OBLIGING TO TRANSFER OWNERSHIP OF GOODS TO THE CONSUMER

  1. The goods are in accordance with the contract, in particular if its:
    1) description, type, quantity, quality, completeness and functionality;
    2) suitability for the specific purpose for which it is needed by the Consumer, which the Consumer notified the Seller at the latest at the time of the conclusion of the contract and which the Seller accepted.
  2. In addition, the Goods, in order to be considered in compliance with the contract, must:
    1) be fit for the purposes for which Goods of this kind are usually used,
    taking into account applicable laws, technical standards or good practices;
    2) appear in such quantity and have such characteristics, including durability and safety, as are typical for Goods of this kind and which the consumer may reasonably expect, taking into account the nature of the Goods and the public assurances made by the Seller, its legal predecessors or persons acting on their behalf,
    in particular in advertising or on a label, unless the Seller shows that:
    i. he did not know about the public assurance in question and, judging reasonably, could not have known about it;
    ii. prior to the conclusion of the contract, the public assurance was rectified
    in the terms and form in which the public assurance was made, or in a comparable manner, the public assurance did not influence the Consumer’s decision to conclude the contract;
    3) be delivered with packaging, accessories and instructions that the Consumer could reasonably expect to be provided;
    4) be of the same quality as the sample or design that the Seller made available to the Consumer prior to the conclusion of the contract, and correspond to the description of such sample or design.
  3. The Seller shall not be liable for the lack of conformity of the Goods with the contract to the extent,
    referred to in paragraph 2 above, if, at the latest at the time of the conclusion of the contract, the Consumer was clearly informed that a specific feature of the Goods deviates from the requirements of conformity
    with the contract specified in paragraph 2 above, and expressly and separately accepted the lack of a specific feature of the Goods.
  4. The seller may not rely on the expiration of the time limit for determining the lack of conformity of the goods with the contract if he has deceitfully concealed the lack.
  5. The Seller shall be liable for the lack of conformity of the Goods with the contract existing at the time of delivery and disclosed within two years from that time, unless the Goods’ shelf life, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer.
  6. Any non-conformity of the Goods with the contract that becomes apparent before the expiration of two years from the time of delivery of the Goods shall be presumed to have existed at the time of delivery of the Goods, unless the contrary is proven or the presumption cannot be reconciled with the specifics of the Goods or the nature of the non-conformity of the Goods with the contract.
  7. The provisions of this paragraph shall also apply to an individual who enters into a contract directly related to his/her business activity, when it is clear from the content of the contract that it is not of a professional nature for that person, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
    COMPLAINTS
  8. Complaints about the Services provided should be submitted in writing or electronically to the Service Provider’s email address: info@fill-paintball.com.
  9. The complaint should contain a brief description of the defect, the circumstances (including the date of its occurrence), the identification data of the Buyer (including his contact details) making the complaint, and the demand in connection with the defect.
  10. Complaints about purchased goods are handled in accordance with the applicable legal regulations. The provisions contained in the Law of January 28, 2020 on consumer rights (i.e. Journal of Laws of 2024, item 1796) apply.
  11. If the Goods are not in conformity with the contract, the Consumer may request repair or replacement.
  12. The Seller may make an exchange when the Consumer requests a repair, or the Seller may make a repair when the Consumer requests a replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the contract.
  13. The Seller shall repair or replace the Goods within a reasonable time from the moment it was informed by the Consumer of the lack of conformity with the contract, and without undue inconvenience to the Consumer, taking into account the specifics of the Goods and the purpose for which the Consumer purchased them. The cost of repair or replacement, including in particular the cost of postage, transportation, labor and materials, shall be borne by the Seller.
  14. The Consumer shall make the Goods subject to repair or replacement available to the Seller,
    and the Seller shall collect the Goods from the Consumer at his expense.
  15. The consumer is not obliged to pay for the ordinary use of the Goods, which were subsequently replaced.
  16. If the Goods are not in conformity with the contract, the Consumer may submit a statement of price reduction or withdrawal from the contract when:
    1) the Seller refused to bring the Goods into conformity with the contract;
    2) the Seller failed to bring the Goods into conformity with the contract;
    3) the lack of conformity of the Goods with the contract continues, despite the fact that the Seller tried to bring the Goods into conformity with the contract;
    4) the lack of conformity of the Goods with the contract is so significant that it justifies a reduction of the price or withdrawal from the contract without first resorting to the remedies specified in the points above;
    5) it is clear from the Seller’s statement or circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.
  17. The reduced price must remain in such proportion to the contract price as the value of the non-conforming Goods remains to the value of the conforming Goods.
  18. The Seller shall return to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer’s statement on price reduction.
  19. The consumer may not withdraw from the contract if the lack of conformity of the Goods with the contract is immaterial. The lack of conformity of the Goods with the contract is presumed to be material.
  20. If the lack of conformity concerns only some of the Goods delivered under the contract, the Consumer may withdraw from the contract only with respect to these Goods, as well as with respect to other Goods purchased by the Consumer along
    with the non-conforming Goods, if the Consumer cannot reasonably be expected to agree to keep only the conforming Goods.
  21. In the event of withdrawal from the contract, the Consumer shall immediately return the Goods to the Seller at his expense.
  22. The Seller shall return the price to the Consumer immediately, no later than within 14 days from the date of receipt of the Goods or proof of their return.
  23. The Seller shall refund the price using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for the Consumer.
  24. The consumer may refrain from paying the price until the Seller performs his obligations under the paragraphs above.
  25. Claims for non-conformity of the Goods with the contract can be submitted:
    1) in person at the address: Grunwaldzka 38A Street 45-054 Opole;
    2) by mail to the Seller’s address;
    3) by e-mail to the Seller’s e-mail address: info@fill-paintball.com
  26. In the form of telephone contact at +48 (77) 454 79 18
  27. Complaints are processed within 14 days from the date of receipt by the Store of the shipment with the advertised goods. The customer can find out on an ongoing basis about the status of the advertised product by contacting the Store at: info@fill-paintball.com or by calling +48 (77) 454 79 18

§ 8 Out-of-court methods of solving consumer disputes

  1. Detailed information on the consumer’s ability to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the website addresses of the Office of Competition and Consumer Protection.
  2. At https://ec.europa.eu/consumers/odr, the consumer has access to the settlement of consumer disputes electronically through̨ the EU online platform (ODR platform). The ODR platform is a multilingual̨ interactive website for serving consumers
    and businesses seeking out-of-court settlement of disputes arising from the conclusion of a distancé sales or service contract.
  3. Disputes between the Service Provider and the consumer regarding the provision of Services by the Service Provider may be resolved amicably, e.g. through proceedings:
    1. on out-of-court resolution of consumer disputes, which is initiated at the request of the provincial inspector of the Commercial Inspection competent for the place of business of the Service Provider, in accordance with Article 36 of the Act of December 15, 2000 on Commercial Inspection (i.e. Journal of Laws 2024, item 312, as amended) under the rules set forth in the Regulation of the Prime Minister of May 17, 2017 on the Rules of Organization and Operation of the Trade Inspection in the field of out-of-court settlement of consumer disputes (Journal of Laws of 2017, item 1014);
    2) before permanent arbitration courts at provincial inspectors of the Trade Inspection, under the rules set forth in the Ordinance of the Minister of Justice of July 6, 2017 on defining the rules of organization and operation of permanent arbitration courts at provincial inspectors of the Trade Inspection (Journal of Laws of 2017, item 1356); a case may be considered by an arbitration court only if both parties to the dispute agree to it.

§ 9 Final provisions

  1. The content presented on the Website, in particular advertisements, announcements, price lists and other information, is not an offer within the meaning of Articles 66 and 661 of the Civil Code, but should be treated as an invitation to submit offers.
  2. The seller shall be liable for non-performance or improper performance of the contract in accordance with general principles.
  3. The amendment to the Terms and Conditions shall become effective upon publication on the Website.
  4. The Seller shall have the right to amend these Terms and Conditions for valid reasons to the extent permitted by applicable law, in particular in the event of changes in the law or the technologies used by the Service.
  5. The provisions of the Terms and Conditions current as of the date of conclusion of the Agreement will apply to Agreements concluded before the change of the Terms and Conditions. All versions of the Regulations will be available
    on the Website.
  6. Regulations come into force on 21.02.2025

Attachment to the Regulations – Letter of Right of Withdrawal
and withdrawal form

  1. The consumer is entitled to withdraw from the sales contract within 14 days from the date of delivery of the Goods without giving any reason. The term to withdraw from the contract expires after 14 days from the date of its conclusion.
  2. In order to exercise the right of withdrawal from the contract, you must inform the Seller of your decision to withdraw from the contract by an unequivocal statement. The Seller provides the possibility to communicate in this regard in the following manner:
    1) by sending a statement of withdrawal from the Agreement by mail to the Seller’s address;
    2) by sending a statement of withdrawal from the Agreement to the Seller electronically to the e-mail address: info@fill-paintball.com
  3. It is possible to use a model form for withdrawal from the contract, but it is not mandatory. To meet the deadline it is sufficient to send a statement of withdrawal from the contract before its expiration, indicated in paragraph 1 above.
    EFFECTS OF WITHDRAWAL FROM THE CONTRACT
    A consumer who has concluded a contract at a distance or off-premises, may withdraw from it without giving any reason within 14 days from the date of delivery of the Goods.

MODEL FORM FOR WITHDRAWAL FROM CONTRACT
(this form should be completed and returned only if you wish to withdraw from the contract)

Zakład Sprzętu Nurkowego “Manta” S.C
ul. Grunwaldzka 38A
45-054 Opole, Poland
info@fill-paintball.com
I/We() hereby inform/inform() about my/our withdrawal from the contract of sale of the following items:

………………………………………………………………………………………………………………………………………………..

………………………………………………………………………………………………………………………………………………..

Date of receipt of items: …………………………………………………..

Name of consumer(s): ………………………………………………………………………………………………………………………………………………..

Consumer address(es): ………………………………………………………………………………………………………………………………………………..

Date: …………………………….

…………………………………………………………………………………………………………………………
Signature of the consumer(s) (only if the form is sent in hard copy)
(*) Delete not necessary.